Return & Refund Policy

At SHUNZESHENG Trading Co., Ltd., we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help. Please review our Return & Refund Policy below.

1. Return Eligibility
You may return most items within 30 days of receipt for a full refund or exchange, provided that the item is:

Unworn and in its original condition
Accompanied by the original packaging and any included accessories

2. How to Initiate a Return
To initiate a return, please follow these steps:

Contact our customer service team at hualei2407@163.com to request a Return Authorization (RA) number.
Package the item securely and include the RA number along with a copy of your purchase receipt.
Ship the item back to us at the address provided in the RA email. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.

4. Exchanges
If you wish to exchange an item for a different size or style, please follow the return process above and place a new order for the desired item.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions for returning the item and ensure a replacement or full refund is processed promptly.

6. Final Sale Items
Certain items may be marked as final sale and are not eligible for return or refund. Please check the product description carefully before purchasing.

7. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.

8. Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us at:
Email: hualei2407@163.com

Thank you for shopping with SHUNZESHENG Trading Co., Ltd.! Your satisfaction is our top priority.